Delivery Returns and Privacy

Delivery:

UK Standard delivery is sent Royal Mail 2nd Class if the value of the order is £20 or under and Royal Mail 2nd Class Signed For if over £20. First class shipping is also available just select the option at the checkout.

International Orders are sent Royal Mail International Standard if £20 or under and Royal Mail Tracked and Signed For if over £20. If you purchase more than one item you will be charged the postage for the heaviest/most expensive item.

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

 

Returns:

If you are unhappy with your item, please contact us within 3 days of receiving the item and before sending the item back in case we can resolve the issue.

Returns are accepted within 14 days in brand new unused condition.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Description of Products:

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Dimensions are approximate and although every care has been taken to ensure that the colours are reproduced accurately, as some items are natural materials and handmade, shading and dimensions may vary slightly from the product pictured. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

 

Copyright and Licensing:

All images and products are copyrighted to Leaf & Lace. If you are interested in licensing our designs please contact us.

 

Privacy Notice:

When you place an order with us you will have given your name, email address, home address and telephone numbers.

I will never share your details with third parties except where I may have to disclose your contact information to product/service suppliers and carriers so that your order can be completed, however they may not pass on this information to others or use it for their own marketing purposes.

The DPA & GDPR May 2018:

This website complies with the DPA (Data Protection Act 1998) and already complies with the GDPR (General Data Protection Regulation) which comes into effect from May 2018. We will update this policy accordingly after the completion of the UK's exit from the European Union.

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